Please read and review our return policy and instructions carefully so we can accurately process your return.
How to Make a Return or Exchange
McDonald Uniforms provides you with quality products, and our commitment to your satisfaction is very important. Please read the policy below before shipping anything back — it tells you what we can accept, what it costs, and where to send it.
Three steps
- Fill out the form. Complete the Return / Exchange Form (PDF) in full. Returns sent without a completed form cannot be processed.
- Pack it. Put the merchandise, the completed form, and a copy of your original packing slip in the box. Items must be in their original packaging with all tags and instructions.
- Ship it. Send it to our Returns Department at the address below, within 60 days of your purchase, using a trusted carrier with tracking and insurance.
Return requirements
- Returns must be shipped within 60 days of your purchase.
- Merchandise must be unworn, unwashed, and in its original packaging with tags attached and no evidence of use.
- A completed Return / Exchange Form must be included.
- A copy of your original packing slip must be included.
- Refunds are issued to the original method of payment.
- Once we receive your return with proper documentation, we will expedite your request.
Important: try it on — but don't wear it
Do not wash or put into service shirts, pants, footwear, outerwear, or any other article of clothing if the sizing or style is incorrect. You may try these items on, and you may wear footwear on a carpeted area in your home. Once an item has been washed, worn, or shows evidence of use, we cannot accept it — it will be returned to you and you will be responsible for the shipping fees.
Restocking fee
A restocking fee may apply to:
- Customized items we accept for return
- Special orders
- Ordering errors made by the customer
- Items returned without their original packaging
No restocking fee applies when the error was ours or the item has a manufacturer defect.
Custom, clearance, and discontinued items
- Custom and customized products made to your specifications are generally not returnable. We accept them only for defects or customization mistakes.
- All clearance and discontinued items are sold as is and cannot be returned.
Shipping
- You are responsible for the cost of shipping your return to us.
- Shipping charges are not refunded.
- On a size or style exchange, you are also responsible for the shipping charge to send the new item out.
- Please use a trusted carrier with tracking and insurance. We are not responsible for items lost in your return shipment.
Manufacturer warranties
Many of our manufacturers offer warranties on defective products. Warranty claims may take several weeks to process. Please contact us to confirm the manufacturer warranty program that applies to your item.
Ship your return to
McDonald Uniforms
Attn: Returns Department
3019 Darnell Road
Philadelphia, PA 19154
Include: merchandise · completed Return / Exchange Form · copy of your original packing slip
Questions?
Call 800-426-3291 or (215) 673-7211 · Fax 215-673-0607 · [email protected]