Customer Service

 

UniformSpec™ Strives for 100% Customer Satisfaction                     

Shipping Policy

All in-stock orders will be shipped out within 72 hours after Uniform Spec receives the order.

Return Policy 

We want you to be 100% Satisfied with your purchase. If you are not, you may return it to us within sixty (60) days of your purchase.

Additional exceptions to the return policy

You are responsible for all return shipping and handling costs.
Original shipping costs are not refundable.
Returned items must be unused and bear original tags and packaging.
Customized Items may not be returned.
Certain sale, clearance and discount items are non-returnable.

About Our Products

Our products come from the leading manufacturers in the uniform industry.  We have selected products because of their quality and price point.  If you would like more information about a particular product or its manufacturer, please contact us.

We feature products: Made in the U.S.A.

Agency Accounts

If your agency is establishing an account with us, please fill out a Credit Application.  We can support a line of credit for your company.  We can provide all members of that agency discounted pricing. Our detailed billing can be broken down by location, division and employee. We make it as easy as possible when shipping package(s) to your company no matter who the employee is or where he/she works in your company. Satisfaction is Guaranteed!

Backorders

All items are in-stock and ready to ship. We strive to maintain appropriate inventory levels for all in-stock items. On occasion an item may appear as in stock on the website but may be out-of-stock on our storeroom shelves.  If this happens you will be notified by e-mail that the item is backordered. Our restocking cycle for depleted inventory can vary anywhere from 7-10 business days. Please contact us if you need confirmation of availability.

Lost/Damaged Goods

You should carefully inspect each shipment. Inspection of lost or damaged items needs to be made by you within 10 days of receiving the order. Contact us so we can make suitable arrangements for replacement or give you authorization to return the goods and/or receive a refund.

All orders are given a Tracking number which you can use to follow the shipment of your package(s).  Please contact us if a tracking number is necessary and we will supply you with it.  When damage takes place during shipping the responsibility for collecting under a damage claim is between you and UPS.

Unwanted/Non-Damaged Items

If, for any reason, you are not satisfied with our products they may be returned IN ORIGINAL CONDITION and IN ORIGINAL PACKAGING.  You must provide a copy of the original invoice with your return. A restocking charge of 20% may be applied to some items or if the item is returned damaged. Returns must be pre-authorized by McDonald Uniforms before they are returned to our office. At the current time shipping and handling charges, as well as return shipping charges, are non-refundable. Refunds will be issued once items are returned to us.  Sale items may not be returned.  Please contact McDonald Uniforms if you have any special questions or concerns about the ordering or shipping process.

Privacy Policy

We keep all customer information confidential and do not share any information with any outside parties under any circumstances. 

E-Mail Newsletter

Our e-mail newsletter entitled, The Dress Code, will notify you of new products coming out, sales, specials, promotions, sweepstakes, coupons, helpful tips, and provide links to other websites of interest.  The newsletter will come out monthly or bi-monthly depending when we have new products to show and/or specials to talk about.  We will never share or sell personal information you give us to subscribe to this e-mail newsletter.  You can unsubscribe at any time.

When you subscribe you will be asked to confirm your subscription by clicking on a link from an e-mail message sent to the e-mail address you used.  This verifies that you really want to receive our newsletter.

If you have an idea, tip, story, or testimonial you would like to share please let us know and we may include it in our newsletter…Sign Up for Newsletter!!!